Terms & Conditions

PLEASE READ AND UNDERSTAND THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE COMMITTING TO INTERACTIONS WITH THIS WEBSITE.

General Provision

This website (famufamu.com) is owned by Famu Famu Marketing. We are providing you with access to this Site and our online store subject to the following terms and conditions. By browsing, obtaining information, using, enrolling for or buying commodities on this Site or otherwise using our Services, you are in agreement with all of the following terms and conditions, including any policies referred to herein. So, please read these Terms carefully. We retain the entitlement to change this Site and these Terms at any time. These terms and conditions govern the relationship between Famu Famu Marketing and you, the website user (“you”, “your”, "user", "customer"), with respect to your use of this website. The website user is defined as a member, product purchaser or person who will search, browse or make use of images, texts, designs, logos, video files, programs, ideas, information, etc. You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.

Sales of Products

All Products made available for order and pre-order on the Website are those present on the Website and are subject to availability. There is a detailed summary of the main characteristics available of all the products on sale on the Website. Images and information of products are for and by reference only and actual product may vary from the corresponding image and description exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end. The Website hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by you. Products are subject to the approval and validation of the holders of the intellectual property before the Company starts to produce the product. For quality purposes, we may modify the characteristics of our products and due to this, the product may be subjected to modifications depending on the stages involved in its production, which may result in delay of the estimated shipping dates.

Order, Payment & Cancellation

The currency used in this website is the RM (Malaysia Ringgit). You need to make a full payment for purchase items. We will not accept any order cancellation once the order is confirmed. We support payment through online transfer, bank transfer and payment link by us only.

Shipping and Delivery

Product Shipping

For order and payment received before 6pm, we will deliver the product the next working day (Order received after 6.01pm will be delivered the day after tomorrow).

There will be NO DELIVERY on every Monday.

Example :

Order on 12/3/2020 6.00 pm - Will deliver on 13/3/2020

Order on 12/3/2020 6.05 pm - Will deliver on 14/3/2020

Shipping Method and Charges

We are using a local courier company (lalamove, DD express and tect) & our own transportation team. The shipping charges are based on the shipping location, normally withing Klang valley cost RM 10 & above. Free shipping purchase over RM 200

Indemnity

We will not be liable for accident or loss due to inaccurate shipping information provided and the customer would be responsible for all the shipping charges due to unreliable shipping information provided. We will not make misleading assertions that are different from the original transaction amount mentioned on our receipts.

Return and Exchanges Policy

We will not be doing a refund for the confirmation order make, we only did a replacement for serious defect products.

We incorporate 1 day of warranty on the sold products. The delivered product may be replaced or refunded if there is any serious defect. Serious defects do not include slight differences or trivial flaws, or a flaw which is shrouded in overall appearances.

We only manage the after-sales service for the customer who directly buys from the famufamu.com website. The customer is expected to send an email with the supporting pictures if they have any issues with the product within 1 day of receiving the product. Please contact us at customer@famufamu.com and we will reply to you as soon as possible.

The customer required to return the product to our designated location and the product must be unused and in the same condition with the original packaging that you received it. The product remains the responsibility of the customer until it is received by us. We will replace the product and deliver it for the next purchase.